FAQs

Delivery & Ordering

1) When will I receive my order ?

The processing of your order, the manufacture of the products and the delivery (free of charge from the second bracelet onwards) will take our team an average of 7 to 12 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods, despite the transport made difficult by the coronavirus. The health crisis due to the coronavirus can cause delays because transport companies are extremely slow and customs has to process a very large number of parcels.

2) How can I track my parcel ?

You can follow the progress of your order by clicking on the following link: Parcel tracking.

3) How much does delivery cost ?

We deliver our products all over the world. There is no minimum quantity required per order and all our deliveries are free of charge from the second bracelet onwards.

4) I have not received my order

A problem with the Post Office? Lost, broken or destroyed parcel?

With our secure delivery, Magnetic Vitality takes care of any disputes for you. Customer satisfaction is our priority. We do not blame the carrier and leave you to "fend for yourself". We take full responsibility by immediately sending you a new parcel at our expense.

Do not hesitate to contact us by e-mail at support@magnetic-vitality.com: our team will do its utmost to meet your expectations.

Cancellation & Return

1) Can I change my order ?

Yes, as long as your order is not "in process".

2) Can I cancel my order ?

It is absolutely possible to cancel your order! However, if the order is already being prepared, the cancellation fee will be 40% of the purchase price.

Do not hesitate to contact us by email at support@magnetic-vitality.com: our team will do its utmost to meet your needs!

3) I would like to return an item

We are only able to accept a return in the event of a proven product defect.

Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to support@magnetic-vitality.com with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.

Security

1) What payment methods do you accept?

Your security, our priority: our site only offers secure and guaranteed safe payment methods.

We accept :

  • Credit Cards
  • Debit cards
  • Paypal

Our online payment services :

Stripe*
*Stripe is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.

Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques at the moment.

2) Is my information secure?

Yes !

The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and is added to the "http" protocol on the website in the address bar.

Other Questions

1) How can I order a product ?

We make your shopping as easy as possible.

You select the desired product(s)

Click on "add to basket".

Click on the shopping cart icon in the top right corner (your "basket") to complete your shopping.

We also offer you the possibility to create an account to make the process even simpler.

2) Can I accumulate discount codes ?

No. Except in exceptional cases, we only accept one discount code per order.

3) I have received an import tax

Magnetic Vitality ships its products all over the world.

However, the buyer is responsible for the import taxes of his country, we decline any responsibility.

4) "Wholesale" order

If you would like to order in bulk, send an e-mail to our team at support@magnetic-vitality.com.